A Guide to Our Delivery Charges

Orders over £90 - FREE DELIVERY*

*A small number of larger items will require a pallet charge and this is stated clearly on the product page for those items. There is a carriage paid order value, which if reached will mean you still get FREE delivery, this will be be stated on the product pages also.

Next Day Delivery*

Orders containing only stocked products and placed before 3pm Monday–Thursday are sent via express 24-hour service for next business day delivery. Cut-off extends to the next working day for orders placed after 3pm Thursday or when the next day is a bank holiday. We aim to dispatch same day, but this may shift by one extra day during peak periods.

We stock over 2,000 products with the latest ETA shown on each product page. Stocked items ordered before 3pm dispatch same day for next working day delivery. Longer-ETA items are typically sourced directly from suppliers. Mixed in-stock and non-stocked orders dispatch only when all items are available.

Scotland & Northern Ireland

The cut-off for next day delivery to Scotland and Northern Ireland is 12:00 midday, Monday–Thursday (adjusted for reliable carrier performance in these regions).

Orders placed after 12:00 midday, after 3pm Thursday, or when the next business day is a bank holiday dispatch on the next available working day.

Please note: some larger items will need to be sent on a 48 large service, which is noted on the product page.

Ordering More Than the Displayed Quantity

You can order more than the displayed quantity shown on the product page. Additional stock will be sourced directly from our supplier, and your order will ship once all items have arrived. This may extend delivery times beyond the stated ETA.

Part Shipment

If your order includes both stocked and non-stocked items, your order will normally be shipped once all items are ready. However, if you would like us to send available items first and the rest later, we can arrange a part shipment.

Please contact us here to request this option. Additional delivery charges may apply depending on order size and shipping method.

Pressed for Time

If you are on a tight deadline for parts, we would always advise you call ahead if you are purchasing items that are not currently in stock, to ensure we can meet your deadline, as lead times on products pages are estimated based on our usual delivery time for that item.

Also, if you are buying for your own home, we ask that you only book your electrician in to do work once you have everything you need in hand. If suppliers advise of delays out of our control, we will do everything in our power to source your items elsewhere but we cannot guarantee delivery in time for non-stocked items.

Hours of Operation

Our warehouse team operates Monday - Friday 7:30am to 5:30pm.

Our store is closed on Bank Holidays so this will delay estimated delivery times by 1 business day.

Couriers

Please click the relevant courier if you would like to check any current courier delays, you will also be provided with a tracking number for your order once it has been shipped. Please note you may receive the tracking number before the courier has collected the parcel from us, so if it shows no tracking information just yet, please try again after 5pm once all parcels have been collected from our distribution centre.

Please note: If you have ordered after 3pm your tracking may not update till the courier collects the following day.

In the event your items are shipped direct from one of our suppliers, we aren't always able to offer a tracking number unfortunately, but you can give us a call on 01424 220384 if you would like us to contact the supplier for delivery updates. Please note we will only be able to do this once you've received your email to confirm your item has been shipped.

Pallet Delivery 

Pallet charges may apply for some bulk items, as stated on the product page. Please note this is a roadside delivery only, so you will need to have suitable access at your property for a pallet truck as well as somewhere suitable for the pallet to be delivered. The delivery drivers will not be able to offload the contents of your pallet, so please ensure you arrange for assistance if ordering heaters/radiators for example that are difficult to lift. Please note that our standard pallet delivery is 48 hours.

Delivery Charges

This area explains how the delivery company divides the country into delivery Zones via Postcodes.

We do not ship Internationally currently, UK deliveries only.

Each Zone or Group of Postcodes has its own Price.
Please use the information below as a point of reference -

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UK Mainland - £7.50*

Free Delivery On all Orders Over £90*

Any UK postcodes not listed below

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Scottish Highlands & Islands - £17.50*

Free Delivery on all Orders Over £250

Postcodes Included in this Delivery Zone:
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.

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Northern Ireland - £19.99*

Free Delivery on all Orders Over £250

Postcodes Included in this Delivery Zone:
All Postcodes Starting with BT

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Isle of Man & Scilly Isles - £19.99*

Free Delivery on all Orders Over £350

Postcodes Included in this Delivery Zone:
All Postcodes Starting with IM, TR21-25

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Republic of Ireland 

Unavailable currently

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Channel Islands 

Unavailable currently

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Pallet Charge - £75

Pallet charges may apply for some bulk items, this will be noted on the product page.

 

*Prices are subject to change at any time.