electrical2go delivery information

TERMS AND CONDITIONS

1. Definitions

Electrical2go.co.uk is owned and operated by Phase Electrical Distributors Limited.

2. Acceptance of Terms

Your access to and use of Electrical2go.co.uk ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

3. Information

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision. Phase Electrical Distributors Limited shall use its best endeavours to ensure that all information is correct, but shall not be under any liability for any damage, loss or expense resulting from any errors or omissions. Goods supplied may vary in detail from the illustrations and descriptions, (which are approximate and for guidance only) as a result of improvements and modifications.

4. Changes to Website

Electrical2go.co.uk reserves the right to:


4.1 Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Electrical2go.co.uk shall not be liable to you for any such change or removal; and


4.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5. Links to 3rd party websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

6. Copyright

6.1 All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Electrical2go.co.uk or otherwise used by Electrical2go.co.uk as permitted by law.
6.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7. Disclaimers and Limitation of Liability

7.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
7.2 To the extent permitted by law, Phase Electrical Distributors Limited will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.3 Electrical2go.co.uk makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Phase Electrical Distributors Limited for death or personal injury as a result of the negligence of Phase Electrical Distributors Limited or that of its employees or agents.

8. Refusal of Service

Phase Electrical Distributors Limited reserves the right to refuse supply of any goods to any person or any company for any reason.

9. Prices

Whilst every endeavour is made to ensure prices are correct Phase Electrical Distributors   Limited reserves the right not to supply goods which are found to be incorrectly priced. In this event you may reconfirm the order upon price amendment or cancel the order and receive a full refund.

10. Availability and Delivery Queries

Phase Electrical Distributors Limited shall not be liable for any loss arising from items being out of stock, or arising from problems with delivery including late, incomplete or damaged items. Claims for incomplete or damaged items must be made, in writing via email within 48 hours of delivery.

11. Product Returns

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.
Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these seven days, nor if they have been used or removed from their original packaging. Upon inspection the sale will be credited less the initial carriage charge.
Please note that returning some items may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers. Please carefully check and confirm all specifications before ordering. No item can be returned without an authorised returns number.

12. Our Contract

When you place an order to purchase a product from Electrical2go.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you.

13. Indemnity

You agree to indemnify and hold Phase Electrical Distributors Limited and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Phase Electrical Distributors Limited arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

14. Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

15. Force Majeure

Phase Electrical Distributors Limited shall not be liable for any default due to any act of God, war, short fall of manufacturer, strike, lock outs or other industrial action, difficulties in obtaining labour or parts, government or other restriction or regulations or other event beyond the reasonable control of Phase Electrical Distributors Limited.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

 

17. Your Data & Privacy Policy

Here at Electrical2go we take your personal data security seriously.

We are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Electrical2go will not sell, rent or trade email lists with other companies and businesses for any marketing purposes. It’s something we’ve never done and never will. But if you’re still a little unsure, in this Privacy Policy, we’ve provided lots of information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others (like couriers) and how we keep it secure

 

How Electrical2go uses your personal data:

- to provide goods and services to you;

- to make a tailored website available to you;

- to manage any registered account(s) that you hold with us;

- to verify your identity;

- for crime and fraud prevention, detection and related purposes;

- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;

- for market research purposes - to better understand your needs;

- to enable Electrical2go to manage customer service interactions with you; and

- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

 

Promotional communications

Electrical2go uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest offers.  

Electrical2go aims to update you about products & services which are of interest and relevance to you as an individual. 

You have the right to opt out of receiving promotional communications at any time, by:

Making use of the simple “unsubscribe” link in emails or letting us know via email, phone or in writing.

If you are have signed up for an online account, we may collect data directly from you, as well as analysing your browsing and purchasing activity on-line and your responses to marketing communications.  The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you.  To do so, we use software and other technology (automated processing) . We may also use Google analytics to help aid improvements in our site along with a better tailored experience for our users. Google analytics does not hold any personal identifiable information.

 

Sharing data with third parties

 

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners.  These include IT, delivery and marketing service providers.

Electrical2go only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your data to provide services to us and to you, and for no other purposes.

Aside from our service providers, Electrical2go will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

- credit reference agencies where necessary for card payments;

- governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -

- to comply with our legal obligations;

- to exercise our legal rights (for example in court cases);

- for the prevention, detection, investigation of crime or prosecution of offenders; and

- for the protection of our employees and customers.

 

How long do we keep your data?

It’s necessary for us to keep your data for a period of time for instance to verify any warranty claim. However, we will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

 

You can email sales@electrical2go.co.uk to confirm the details we hold for you and also to request a right to be forgotten and your details deleted.