Our current office hours are Monday - Friday, 7:30am - 5:30pm
By law, customers in the European Union have the right to withdraw from the purchase of an item within 14 days from the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging. Claims for short deliveries (missing products), incomplete or damaged items must be made, in writing via email within 48 hours of delivery.
For us to deal with your return you will have to obtain a Returns Number (RMA) and have the return approved by us before you return any item. No item can be returned without first having their RMA approved.
Customers must return unwanted goods at their own cost using a 'signed for' courier service. Please ensure you include your RMA Returns info which you can print from your customer account, once your RMA has been approved by us.
We are unable to refund or exchange items that are not damaged, defective or incorrect after these 14 days, nor if they have been used or removed from their original packaging. Upon satisfactory quality inspection the sale will be credited less the initial carriage charge.
Please note that returning some items may incur a handling charge depending upon the manufacturer's terms. This may be as much as 25% of the original invoiced amount from some manufacturers. Please carefully check and confirm all specifications before ordering.
PLEASE NOTE: Unwanted goods must be returned in a re-sellable condition. We are a wholesaler not a manufacturer, so we do not have extra boxes to replace damaged one unfortunately. If outer packaging is damaged we cannot then sell the item again as new, so a handling charge would need to be deducted from the refund amount to reflect the profit loss we'd be subjected to.
In the unlikely event that a product that you have purchased from electrical2go.co.uk develops a fault please obtain a Returns Number (RMA) and have the return approved by us before you return any item. No item can be returned without first having their RMA approved. Please note customers are responsible for all carriage charges that may apply after 30 days of purchase. If you advise us of a faulty item within 30 days of receiving the item, we will send you a pre-paid label and cover the cost of the return. After 30 days you are responsible for delivery costs for returning the item.
To Raise An RMA Please Select A Link Below
If you checked out as a guest please visit https://www.electrical2go.co.uk/aw_rma/guest to request an RMA.
If you are registered with us please log in to your account at https://www.electrical2go.co.uk/customer/account/login to request an RMA.